Welcome to the Support Center
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
Support requests are being processed on Saturday to Thursday from 10:00 to 18:00 (GMT +6.0). Please note that most of them are handled within 24h, but sometimes you will have to wait up to 2 business days for our response.
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Be sure to browse our Frequently Asked Questions (FAQs), before opening a ticket.